Franchise Spotlight: Mail and Courier
Franchising offers a robust business model in the competitive Mail and Courier sector.
With an estimated total annual revenue of $2billion in the United States (Ibis World), the packing and shipping services industry offers a range of franchise options to those looking to invest in this market. Typically, mail and courier franchises will collect, pack, sort, transport and deliver parcels, letters and a wealth of other specialist items. They range from single to high-volume orders from both individuals and businesses.
Some businesses have diversified their services to offer labelling, mailbox rentals, document shredding, as well as printing and faxing. Technological advances, such as GPS and parcel tracking and updating for customers, have increased the need for efficiency and effectiveness in this industry, as consumer expectations are high.
The number of consumers shopping and ordering products online continues to grow and worldwide retail e-commerce sales are predicted to reach over $6trillion by 2023 (Statista). With more people ordering online there is an increased need for fast, affordable, safe delivery services - making the mail and courier industry a lucrative sector to enter.
For franchisees interested in managing their own store, a franchise in UPS, arguably one of the best-known courier brand names, has a range of location options available. Taking advantage of the boom in online retail, World Options franchisees find new customers who desire online shipping services and direct them to the World Options portal.
Mail and Courier Industry Analysis
Mail and courier franchisees are entering a competitive market and will benefit from being part of one of the leaders in this sector - indeed, it would be a difficult industry to enter and compete in alone.
Customer satisfaction is absolutely essential in this business - consumers expect speedy, safe and reliable delivery, whether they are individuals sending small items or businesses looking to courier large volumes of various sizes and values. Experience in the industry is often not specified but rather organizational skills, business acumen and excellent communication and customer service skills will be beneficial.
With a range of franchise options available - from high street mail and courier franchises, to those operating online - franchisees have a wealth of opportunities available to them when entering this lucrative and competitive industry.