Headquartered in Contra Costa County, California, the company is a custom residential door and window contractor. With over 40 years of experience, it has become one of the most trusted window and door installers in the Bay Area.
The company is known for its boutique-style customer consultation and experience and offers a full range of styles, materials, energy-efficient options, and configurations. The company is an authorized dealer of industry-leading brands Andersen (25% of LHY sales), Anlin (65%), and other products, including Trimlite and Truframe (10%). Sales and installation crews take great pride in the products they represent, and it is management’s goal to exceed customer expectations on every project with superb craftsmanship and superior customer service.
The primary customer profiles are residential homeowners in Contra Costa County and surrounding areas (90%). The company also works with some long-term contractors in the area (10%). The average customer project totals $9,000 to $70,000, with larger jobs ranging from $100,000 to $170,000+ in recent years.
The primary source of incoming customers is repeat business and referrals, along with other referral sites. The company has built a stellar reputation for its superior customer service experience, which has driven new customer activity for the last several years with no direct marketing, coupons, mailers, or other traditional tactics.
The company is headquartered in a 3,500-square-foot facility that supports a showroom, warehouse, job staging, and office/administrative functions. The facility is shareholder-owned.
The company is highly differentiated as follows:
Company & Market Highlights:
• The Business was founded by the current owners in 2000 and has had consistent growth and profitability year after year.
• The Company is managed by both Owners. Experienced installers in the field, and administrative staff that handle day to day client contact and administrative responsibilities.
• The employees do not have an ownership stake in the business but are committed to the continued growth and success of the business in the long run.
• The Company has averaged 20% growth over the last several years and a consistent rise in net operating income.
Operational
• Superior Name and Reputation: The Company has gained a reputation for industry leading brand product, expert workmanship, and integrity throughout the consultation, design, and installation process.
• Highly Rated and Recognized: The business has maintained a 5-star rating on Yelp, 99% Diamond Certified customer satisfaction (Andersen), received "Best in the East Bay" award, and is highly rated on Consumer Checkbook, Angie's List and NextDoor sites.
• Direct Customer Base: The Company’s business model is nearly all (90%) direct-to- consumer, rather than over weighted to contractors and architects. No single customer accounted for more than 1% of revenue during the historical The diversified customer base helps ensure that the Company will not be significantly impacted by the loss of a single account or any key referral group/accounts.
• Streamlined Operations and Company Structure: The Company has refined its operational and project delivery model over the years, resulting in increased efficiencies. The facility and operational model is scalable to higher sales.
• Outstanding Growth Opportunities: Growth opportunities exist in leveraging the Company's reputation and operational platform to expand the Company’s footprint regionally. There is significant demand in surrounding areas just outside the current operational (approximately 20-mile) radius.
• Industry Leading Products: The Company is a long-standing authorized distributor of Andersen Windows, Anlin Windows, Trimlite, and Tru-Frame products.
• Prime Regional Market: It is well positioned in one of the highest value real estate regions in the country, which represents premium customer markets for the remodel/renovation industry. Lafayette/Walnut Creek, and other towns in Contra Costa County have had annual price uptrends of 8% to 11% over the last several years.
According to IBISWorld Industry Report – Window Installation in the US, Nov 2023, the window installation industry is composed of contractors that specialize in window framing and installation services.
A large portion of industry revenue is derived from home and commercial building renovation services. The industry is highly cyclical, with revenue growth closely tied to consumer spending on home improvements and the performance of the industry's downstream construction markets.
Revenue is anticipated to contract at a CAGR of 0.5% through the end of 2023 to reach $6.0 billion, however, revenue is projected to rebound at an annualized rate of 1.5% through the end of 2028 to an estimated total of $6.4 billion.
Continued improvements in economic conditions and the return on investment to the commercial property market will enable robust growth in the nonresidential construction sector, generating demand for window installation.
