A franchise re-sale of a well-established office representing an industry-leading Odor Removal Franchise with over 30 years of experience. Owners started this franchise business in 2015 which focuses on fire smoke and general odor removal and decontamination and built it up into a successful business. In 2019, owners acquired a prominent Sacramento leader in carpet cleaning and water remediation and merged both businesses together.
The company provides best-in-class residential and commercial cleaning services. The company competes and differentiates itself on numerous fronts including service quality, reliability, trust, flexibility, and customized service plans, consistency, customer satisfaction, and long-term customer loyalty. It serves a diversified customer base of 260 + accounts in Sacramento County and surroundings. The Carpet Cleaning and Restoration business was started 30 years ago as a carpet cleaning and restoration business. Owners purchased business in 2019 and combined both businesses into a full-service carpet cleaning/restoration and odor removal under one roof.
Operations and facilities:
The company has an office and storage warehouse in the same office park location. The storage warehouse has all of the necessary cleaning and remediation equipment, stores 2 of the 3 vans, and a small training area with a mounted tv and table for quarterly technician training. The office area has been updated with modern interior design, a large conference table for weekly team meetings, private bathroom, and desks and printers for office employees. The business is in a desirable location with a highly coveted zip code and main road frontage that provides exposure along one of the most prominent and tracked thoroughfares in the region. The location also provides strategic access to several high-income customer bases and the highway to easily reach most of the metro area quickly. Over 200,000 residents live in a 5-mile radius of the business, establishing a large customer base. The average income is ± $119,000 within a 3-mile radius of the business office.
Company products and services:
The company offers Carpet Cleaning & Repairs, Commercial & Residential, Tile & Grout Cleaning, Water Damage Remediation, Emergency Service, Air Duct & Dryer Vent Cleaning, Non-Slip Floor Testing & Solutions, Permanent Odor Removal, Fire Smoke Property Remediation, On-site Contents Remediation.
This business requires no prior experience and there is no required state licensure. Optional licenses offer additional revenue sources but are not required. Training, guidance, and ongoing support will be provided by the franchisor. The seller is on the advisory council board for the national franchise and will provide initial onboarding training related to franchise operations. Ongoing support will be provided by franchisor. In addition, the seller is wiling to help with the transition after the sale for a limited term.
With over 14 billion square feet of new carpet being installed in the U.S, each year, the carpet cleaning industry is experiencing impressive growth of 5% annually. This is an industry with the winning combination of a great outlook and relatively low start-up costs.
Tenure in the Community
The company is well-established and respected within the community. Seven years of providing quality services to the region helps to generate consistent client referrals, repeat customers, account referrals, internet leads, word of mouth referrals, and website leads.
Excellent Online Reputation
By providing consistent and excellent services in the marketplace for seven years, the office has generated a significant number of positive reviews online with Google, Better Business Bureau (BBB), Facebook, and Yelp, out of 5 stars. The office generates consistently 4.7-to-5.0-star ratings. Additionally, the office has been awarded “2021 Best Cleaning Company” by Orangevale Chamber of Commerce for providing excellent services.
• Team players
Community Resources and Connections
The company maintains strong and significant community partnerships with key referral sources and partners including Folsom Chamber of Commerce, Orangevale Chamber of Commerce, National Association of Residential Property Managers, Sacramento Claims Association (SCA), Folsom Community Service Day, Insurance Carriers, and more.
Operations and Technology
The company uses one of the leading software platforms in the industry to easily communicate with customers and employees. The software enables the office team to rapidly respond to work orders and inquiries, send estimates for digital approval, and communicate any updates or changes to the schedule to technicians within one seamless platform. Additionally, the platform connects with customers after the job has been completed to gather reviews and continue the high-quality service experience. The software platform has a two-way quickbooks integration and works with several other leading accounting platforms and customer relationship management systems. All technicians operate with iPads to run the software and a Bluetooth card reader to take payments. The software has a robust support platform with recorded internal training that explains how to operate all functions of the software and any new updates as well as a live chat feature for immediate assistance. Office training systems and manuals are summarized in a digital platform to assist with ease of onboarding office and field employees.
The Company has a large variety of customers that enables it to have significant flexibility to handle any market fluctuations. The customer base is varied between insurance fire losses, local odor removal services for cars and houses, water remediation, single and multi-family property management carpet cleaning and repairs, residential carpet and upholstery cleaning, and commercial carpet cleaning and disinfection services. About 30% of the business comes from insurance contracts the franchise has with national insurance companies for fire losses, nearly 25% of business comes from residential carpet and upholstery cleaning customers that are primarily from referrals and repeat customers, about 15% of business comes from local realtors and homeowners for odor removal, and the remaining around 30% of business comes from vendor agreements with local property management companies and subcontract agreements with cleaning companies. This wide breadth of customers enables the company to continue to thrive in varying market conditions.