This well-established, nationally operating mystery shopping and customer-experience consulting company with more than three decades of operating history provides businesses with independent, real-world evaluations of their customer service, sales performance, operational consistency, and overall customer experience.
Founded in the early 1990s, the Company has developed a scalable service platform that combines a nationwide network of independent mystery shoppers with customized evaluation programs, detailed reporting, competitive intelligence, customer surveys, telephone evaluations, and employee training. The company's longevity, established operating systems, experienced shopper network, and recurring need for its services provide a strong foundation for continued operation and future growth.
