SaaS Enabled solution which aims to collect, analyse, and synthesise data captured direct from users as to their experiences and views, and then provide actionable insights, support implementation of interventions through bespoke consulting, and to monitor the ROI of said interventions to inform future practice. The platform will integrate effortlessly with a client's existing databases and systems (HRIS, CRM, ERP, financial systems) to centralise data, offering a comprehensive overview of an organisation's metrics from a single dashboard. An advanced Generative AI framework will identifying patterns across different verticals, and find correlation with financial performance, providing a deep analysis which uncovers the levers that can significantly boost shareholder value through strategic user experience initiatives.
The product is at proof of concept stage, with the founders primed to drive its deployment across customer experience markets, alongside a strategic partner.
Key Aspects
• The platform aims to collect, analyse, and synthesise data captured direct from users as to their experiences and views, and then provide actionable insights, support implementation of interventions through bespoke consulting, and to monitor the ROI of said interventions to inform future practice.
• Recognising the potential of Generative AI to transform traditional consulting, the directors have created a SaaS based Experience Management strategy solution that offers a self-service, or a consultant-led approach, depending on the needs and appetite of the client.
• This is a real-time strategy for Experience Management, created by a founding team with significant experience as senior leaders within technology, employee experience, and customer experience verticals with 10+ years of AI/ML exposure.
• An AI Small Language Model will become a proprietary data hub, providing benchmarked analytics and solutions, in real-time, that evolve alongside rapidly changing consumer and user trends.
• The solution is ready to to launch to market for both Customer Experience and Sales verticals, with all relevant intellectual property build and ready for deployment.
• The directors are looking for strategic partners to support, and accelerate the launch of the solution to the CX Vertical over the coming months.
• The methodology is applicable and can be reskinned to any Vertical where an understanding of Experience Management is required by a business to succeed.
Opportunities
• Global Reach with Local Expertise: establish partnerships with leading distributors and resellers in 12 countries, which will give access to regional expertise and established customer bases in key markets across North America, Europe, Asia-Pacific, Africa, and the Middle East.
• Multi-Tiered Distribution Model: The company will employ a distribution model that allows for scalability and flexibility. At the top tier, it will engage with global distributors and enterprise solution providers who can introduce our platform to multinational corporations. It will work with regional resellers and industry-specific partners at the second tier to target mid-market and sector-specific opportunities.
• Strategic Alliances with Technology and Consulting Partners: In addition to its distribution partners, the company will forge alliances with technology providers (such as cloud and AI infrastructure companies) and consulting firms specialising in CX transformation and salesforce optimisation. At present the company has two distinct partnerships in place.
Key Indicators
• Market Readiness: The product is at proof-of-concept stage, with the founders primed to drive its deployment across customer experience markets, alongside a strategic partner.
• Forecast Performance: Following launch, the company is forecasting Y1 sales of c£3M at a 30% margin. A full projection model is available on request.
• Growing Market Opportunity: The company’s market segment is the global Customer Experience Management market. In 2023, it was valued between $10–$12 billion (approx.). It is expected to grow significantly, reaching between $23–$32 billion by 2028, with a compound annual growth rate (CAGR) of 17%-20%
